911 calls from WTC on Sept. 11

Answering Calls From Inside the Towers - New York Times: "'O.K. Hello. You say you've got 100 people where? . . . floor. You guys can't get to the stairway. You can't get — O.K. Is there a fire going on? There is no fire in where you are. Then it should be all right to open a window. . . . 100 people or 120 people? O.K. This is 911. . . . You had a plane hit the building and there has been another plane that hit the building. O.K.? Right at this point, open the window. If you can get a window open, open a window. You know, I'm not there. I can only go by . . . if there's a fire going on anywhere and you open the window, it's going to make the fire ignite more.'"